Order Records
The Order Records module is used to query and manage all deposit orders and payout orders.
Feature Overview
Payment Query (Deposit Orders)
Query all deposit order records:
| Field | Description |
|---|---|
| Order ID | Platform order unique identifier |
| Merchant Order ID | Order ID from merchant system |
| Merchant ID | Merchant who initiated the order |
| Channel | Channel processing the order |
| Order Amount | Amount paid by user |
| Actual Amount | Amount after deducting fees |
| Fee | Service fee charged |
| Order Status | Pending/Success/Failed/Closed |
| Created Time | Order creation time |
Query Conditions
- Time range
- Merchant ID
- Order ID / Merchant Order ID
- Order status
- Channel
Payout Query (Withdrawal Orders)
Query all payout order records:
| Field | Description |
|---|---|
| Order ID | Platform order unique identifier |
| Merchant Order ID | Order ID from merchant system |
| Merchant ID | Merchant who initiated the order |
| Channel | Channel processing the order |
| Order Amount | Payout amount |
| Fee | Service fee charged |
| Recipient | Recipient information |
| Order Status | Processing/Success/Failed |
| Created Time | Order creation time |
Balance Record
Query merchant balance change records:
- Balance increase (top-up, successful deposit)
- Balance decrease (payout, distribution, fees)
- Manual adjustment records
Success Statistics
Statistics on order success rate and amounts:
- By time
- By channel
- By merchant
Service Statistics
Statistics on usage of each service:
- Transaction count
- Transaction amount
- Success rate
Order Status Description
Deposit Order Status
| Status | Description |
|---|---|
| Pending | Waiting for user to complete payment |
| Success | Payment successful, credited |
| Failed | Payment failed |
| Closed | Order timeout or cancelled |
Payout Order Status
| Status | Description |
|---|---|
| Processing | Processing the payout |
| Success | Payout successful |
| Failed | Payout failed |
| Under Review | Waiting for manual review |
Common Operations
- Query Orders - Use multi-condition combined query for orders
- View Details - Click order ID to view complete information
- Export Report - Export query results to Excel
- Callback Notification - View order callback status and records
Special Operations
For orders in specific states, the following operations may be needed:
- Update Payment Status - Manually update order status
- Upload Receipt - Upload transfer receipt for payout orders
- Resend Callback - Resend callback notification to merchant